At CareLinc, we combine human care with a technology-enabled support management approach. We don’t just provide services; we provide transparency, choice, and control through smart digital tools, ensuring every participant feels secure and informed on their journey to independence.
Our unique approach centers on Smarter Technology. Through our platform, you have the power to hand-pick your support team, set your own schedules, and track your progress toward your goals in real-time. We provide the network; you make the decisions.
CareLinc is specifically designed for participants who are Self-Managed or Plan-Managed. This allows us to offer greater flexibility in provider choice and innovative technology solutions that traditional agency-managed models often lack.
While many providers only offer basic support, CareLinc integrates Nursing and Allied Health into our network. This means your support isn’t just about daily tasks; it’s backed by professional medical insights to ensure your safety and help you build long-term functional independence.
Our platform gives you real-time transparency. You can see your schedule, track your NDIS budget usage, and view care notes instantly. This “digital-first” approach ensures you have full choice and control over your support without the usual paperwork delays.
We accept referrals from Support Coordinators, Plan Managers, family members, or participants themselves. Our intake process is streamlined to ensure that once you’re ready to “get on board,” we can match you with the right support network as quickly as possible.
Every provider in the CareLinc network undergoes a rigorous vetting and clinical screening process. Beyond standard background checks, we ensure our helpers understand our restorative care philosophy, meaning they are focused on your long-term progress, not just daily tasks.
Absolutely. Many participants use our Self-Funded option to start receiving care immediately while they wait for government funding to come through. This ensures you have the support you need now, with a seamless transition to NDIS billing once your plan is finalized.
CEO, CareLinc
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We pride ourselves on responsiveness. Once a referral is received, our intake team typically initiates contact within 24–48 hours. Because we use a digital-first matching system, we can often have support in place much faster than traditional agencies.
CareLinc works seamlessly with Plan-Managed and Self-Managed participants. Our system is designed to provide clear invoicing and activity statements that make life easy for both Plan Managers and participants.
We provide detailed progress reports and data-backed insights. Because our platform tracks goal progression and visit notes digitally, we can provide you with accurate evidence of how the participant is achieving their outcomes, making the review process much smoother.
Yes. Unlike many standard providers, CareLinc has a strong clinical backbone. We have Registered Nurses available to oversee complex care requirements, medication management, and health assessments, ensuring a high level of safety for your participants.
Our unique matching technology looks beyond just availability. We match based on language, cultural background, and specific interests. If a participant has a unique requirement, our platform allows us to search our network for the “perfect fit” rather than just the “next available” worker.
Yes. We believe in a collaborative care ecosystem. With the participant’s consent, we can provide you with updates on service delivery and budget utilization, ensuring you always know if the plan is being implemented as intended.
Our technology-enabled approach allows for rapid rescheduling. If a Helper is unwell or unavailable, our system alerts our coordination team immediately, and we work to find a verified replacement from our network to ensure there is no gap in essential support.
