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For Support Coordinators

We provide more than just care. We offer support with daily living, dignity, comfort, and a secure place where independence is empowered.

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1300 150 372

The Assessment Process

Funding Tailored to Your Needs

Your journey to receiving quality care begins with an aged care assessment, which determines your specific funding classification. This process is designed to identify the exact level of support required to maintain your safety and independence at home. At CareLinc, we help you navigate this assessment period, ensuring you understand how your results translate into real-world care and support.

 

While the current Home Care Package (HCP) program operates with four funding levels, the new Support at Home program introduces a more precise system with eight distinct classifications. This expansion allows for more granular support tailored to individual health requirements. Whether you are currently on a Level 1 or a Level 4 package, the new system is designed to provide equivalent or enhanced resources to meet your evolving needs.

Redefining Support Through Innovation

Our unique approach centers on Smarter Technology. Through our platform, you have the power to hand-pick your support team, set your own schedules, and track your progress toward your goals in real-time. We provide the network; you make the decisions.

CareLinc is specifically designed for participants who are Self-Managed or Plan-Managed. This allows us to offer greater flexibility in provider choice and innovative technology solutions that traditional agency-managed models often lack.

While many providers only offer basic support, CareLinc integrates Nursing and Allied Health into our network. This means your support isn’t just about daily tasks; it’s backed by professional medical insights to ensure your safety and help you build long-term functional independence.

Our platform gives you real-time transparency. You can see your schedule, track your NDIS budget usage, and view care notes instantly. This “digital-first” approach ensures you have full choice and control over your support without the usual paperwork delays.

We accept referrals from Support Coordinators, Plan Managers, family members, or participants themselves. Our intake process is streamlined to ensure that once you’re ready to “get on board,” we can match you with the right support network as quickly as possible.

Every provider in the CareLinc network undergoes a rigorous vetting and clinical screening process. Beyond standard background checks, we ensure our helpers understand our restorative care philosophy, meaning they are focused on your long-term progress, not just daily tasks.

Absolutely. Many participants use our Self-Funded option to start receiving care immediately while they wait for government funding to come through. This ensures you have the support you need now, with a seamless transition to NDIS billing once your plan is finalized.

Get on Board with CareLinc!

Let’s Build a Brighter Future Together

Refer a participant
1300 150 372

The Assessment Process

Funding Tailored to Your Needs

Your journey to receiving quality care begins with an aged care assessment, which determines your specific funding classification. This process is designed to identify the exact level of support required to maintain your safety and independence at home. At CareLinc, we help you navigate this assessment period, ensuring you understand how your results translate into real-world care and support.

 

While the current Home Care Package (HCP) program operates with four funding levels, the new Support at Home program introduces a more precise system with eight distinct classifications. This expansion allows for more granular support tailored to individual health requirements. Whether you are currently on a Level 1 or a Level 4 package, the new system is designed to provide equivalent or enhanced resources to meet your evolving needs.

The CareLinc Unique Approach

1 Million+

Hours of Care Delivered

22,000+

Visits per Month

95%

Helper Match Success

60+

NPS (Net Promoter Score)

“CareLinc has helped us through many difficult situations. They really go the extra mile and are both caring and competent. I don’t know how we would manage without them!”

Robyn, VIC

“From my first contact with CareLinc, everyone has been very helpful and kind. My carer, Beth, is wonderful.”

Maree, QLD

“CareLinc is very efficient and listens to all our concerns, as well as keeping us informed about shift changes and updates.”

Jocelyn, QLD

Frequently Asked Questions

Carelinc is a specialized service provider dedicated to helping seniors live independently. We provide personalized care, domestic assistance, and clinical support under the Australian Government’s new Support at Home program.

We make the transition simple. Our team has spent over 18 months preparing for these reforms, upgrading our technology and training our staff so you can focus on your life while we handle the regulatory changes.

Yes. At Carelinc, we prioritize consistency. We carefully match you with qualified Helpers who become trusted faces, ensuring they understand your specific routines, preferences, and personality.

  • Full Service: Carelinc takes the lead in coordinating your support, scheduling, and management.

  • Self-Managed: You use the Carelinc app to organize your own schedule and helpers, giving you maximum control and lower management fees.

The app provides “Clarity and Control.” You can see your service schedule in real-time, track your quarterly budget allocations, and monitor exactly how your funding is being spent.

Yes, Carelinc is fully aligned with the Support at Home program requirements and the Aged Care Quality Standards, ensuring your services are safe, professional, and fully funded.

Carelinc is designed to be flexible. Whether you need an hour of help a week or more intensive daily support, we can adjust your care plan and membership level as your health or lifestyle needs evolve.

The process is straightforward. Contact our team today, and we will guide you through the “referral” or “transfer” process to ensure there is no gap in your care during the move to Carelinc.

Let’s get you the right support.
What do you need?

Support for myself
Support for someone else