Budgets, services, allowances – home care can feel almost overwhelming to navigate. At Five Good Friends, we make it feel easy, personal and human.
Whether you are seeking aged care in the home, or disability supports, you can choose to have as much, or as little, involvement in the management of your care as you’d like.
Home is where the heart is. In-home services means getting some extra help to stay connected, well and independent.
Increase your independence and social inclusion with in-home and community disability supports services.
We’re here to make the process of starting your journey easy.
Our form captures the essential details we need to be able to discuss your care in detail. If you prefer, you can simply phone us on 1300 957 167.
Once the form is submitted, we’ll send you an email summary of your details and you will hear from us within 24 hours. Alternatively, you can schedule a 15 minute consultation call at a time that works for you.
We strive to provide only the highest quality of care.
total hours of care delivered.
visits this month.
visits this month.
families helped.
visits this month.
Plan for the life you want at home.
Use our calculator to explore how your Support at Home funding can help you stay active, independent and connected – with a clear view of what’s possible.
Great home care is all in the details
Whether you self-manage or want your services coordinated for you with our Full Service Membership, you always have choice and control.
We match you with a dedicated Helper you can form a genuine connection with.
Our Members have access to a curated pool of over 4,000 care and health professionals who are vetted, qualified, and backed by the governance of the Aged Care Quality Standards and NDIS Quality and Safeguards Commission.
View your help plan and visits, and book services, all in one place, right from your phone.
“Five Good Friends are the ones. They have done everything they said they would do, and you can’t ask for more than that.”
Five Good Friends Members
We have Helpers across a range of metropolitan and regional areas within Australia.
Enter the postcode where you need support.
Still have questions? Browse our most frequently asked questions below or use the chat button. We’re here to help.
We believe transparency builds trust. That’s why we publish a clear, up-to-date price list, explain any additional fees up front, and provide monthly statements that show exactly how your funds are being used.
You’ll also have real-time visibility of your budget through our app.
Learn more about: Pricing
You’ll need to register with My Aged Care and request an assessment to determine your eligibility.
If you are approved, you’ll receive a care level and a budget that can be used with the provider of your choice.
Visit myagedcare.gov.au or call 1800 200 422 to get started.
Learn more about how aged care funding works at Understanding funding
We can support you with personal care, nursing, cleaning, meal preparation, transport, allied health, companionship, home maintenance, and more. Services are tailored to your needs — whether short-term help or ongoing support.
Learn more about: Services
If you’re under 65 and living with a permanent and significant disability, you may be eligible for support through the NDIS.
You’ll need documentation from your GP or specialist showing how your condition affects your daily life.
Visit ndis.gov.au or call 1800 800 110 to get started.
Learn more about: Disability
It comes down to how involved you want to be in the day-to-day support.
Some people prefer to stay closely involved — choosing their own team, managing the schedule, and coordinating directly. That’s what our Self Managed Membership is designed for. It recognises the effort and responsibility of Members who want to take the lead themselves.
Others prefer a more hands-off approach. With Full Service Membership, we take care of the details — learning what matters to you, matching the right people, and making sure everything runs smoothly. It’s a good option if you’re supporting someone from a distance, or if you’d rather not manage the logistics yourself.
In both options, you’re always in control. It’s just about how much support you want in the background.
Learn more about: Full Services Membership and Self-Managed Membership
Home care is available to older Australians (65 and older, or 50 or over for Aboriginal or Torres Strait Islander people) who need extra support to continue living safely and comfortably at home. Eligibility is determined through a My Aged Care assessment, which looks at your health, mobility, and ability to manage daily tasks. This assessment will help determine your access to the new Support at Home program.
While home care services can cover a wide range of supports — such as personal care, transport, and help around the house — they don’t include everyday living costs like groceries, rent, or utility bills. Medical procedures, prescription medications, and major home renovations are also not funded under Support at Home.
Home care can be funded in two main ways: through government-subsidised Support at Home funding or as private, self-funded care. Many older Australians are required to pay an income-based contribution for the services they receive under the Independence and Everyday Living service categories, while others choose to pay privately for immediate access and more flexibility. Private home care services allow you to start support without waiting for government approval.
Yes, self-funded retirees can be assessed by My Aged Care and receive government funding for in-home aged care. Participant contributions under Support at Home are determined by Services Australia, and there is a lifetime cap of $130,000. Under Support at Home, you will only pay for the services you use, and Clinical Supports are fully funded by the government. Self-funded retirees contribute 50% for Independence services and 80% for Everyday Living services.
At Five Good Friends, our all-inclusive service prices are lower than many providers’ rates. All Five Good Friends Members, regardless of their pension status, enjoy the consistency of being matched with dedicated Helpers. Knowing who will come into your home (and when) is a real value.
Home care, also known as at-home aged care, focuses on supporting you to stay in your own home. Services can include things like cleaning, personal care, and meal preparation. The confusion often comes from the term “aged care,” which is also used for residential facilities (or aged care homes).
The new Support at Home program has replaced the Home Care Package program, creating a simpler, fairer and more flexible approach to in-home care.
That depends on your individual needs, goals, and care plan. Some people only need a few hours a week for help around the house, while others may require daily or overnight visits. Under both private and government-funded home care, you can adjust the frequency of visits as your situation changes.
Depending on your funding, you can access a wide range of services, including:
No, you will not be able to receive support through both programs at the same time. People who were receiving NDIS funding before turning 65 may continue to receive NDIS funding, as long as they meet the eligibility criteria. If you’re older than 65 when applying for in-home support, you need to check whether you are eligible for Support at Home funding through My Aged Care.
With a little help from our friends at:
Answer a few simple questions and we’ll get in touch.
If you’d rather talk to us directly, simply call 1300 957 167.
Let’s get you the right support. What do you need?
